Our Commitment to You
At British Learning Centre, we value each of our students and are committed to providing a fair, swift, and professional service at all times. We take all concerns seriously and will address your complaint promptly, effectively, and positively in compliance with UAE regulations.
British Learning Centre Complaints Procedure
If you have a complaint, you may contact us through the following channels:
Email: help@britishlearningcentre.ae
Post: Customer Service Team, Al Mitsannid, Sharjah, United Arab Emirates
Complaint Handling Process
We will acknowledge receipt of your complaint promptly.
We will conduct a thorough investigation and aim to provide a final response within 4 weeks of receiving your complaint.
If we are unable to resolve your complaint within this timeframe, we will provide you with an update on the status of your case.
We strive to provide a final response within 8 weeks. If a resolution is not possible within this period, we will inform you of the reason for the delay and give an estimated timeline for resolution.
Further Escalation
If 8 weeks have passed since submitting your complaint and you have not received a final response, or if you are dissatisfied with the resolution at any stage, you have the right to escalate the matter to the UAE Consumer Protection Department (Ministry of Economy) or relevant regulatory authorities.
For further assistance, you may contact Dubai Consumer Rights, Sharjah Economic Development Department, or Ministry of Education (if applicable to educational disputes).
We are committed to resolving all concerns fairly and transparently in compliance with UAE legal standards.