Effective Date: 01/12/2024
Reviewed: 07/02/2025
At British Learning Centre, we are committed to safeguarding the privacy of all our customers. This policy outlines how we collect, use, and protect personal information in compliance with UAE data protection laws, including the Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).
1. Lawful Basis for Processing Personal Information
We process personal data under the following lawful bases:
- Contractual necessity: When processing is required to fulfill a contract with you, including training services and associated communications.
- Legitimate interest: To maintain contact for relevant updates, training materials, and service-related information.
- Consent: Where no contract exists, we may process your personal information for marketing purposes only if explicit consent has been obtained.
2. Our Privacy Principles
To ensure the protection of your personal information, we adhere to the following principles:
- We collect only the necessary personal data required to provide our services or fulfill legal obligations.
- Special category data (such as health or financial details) is only collected when required for specific services or legal compliance.
- Personal data is processed lawfully and transparently, ensuring your privacy rights are upheld.
- We share data with third parties only as specified in this policy and ensure they adhere to strict confidentiality agreements.
- Your data is used strictly in accordance with this privacy policy.
3. Information We Collect
We may collect and process the following types of personal information:
General Personal Data
- Name, email address, phone number, and postal address.
- Date of birth and nationality.
- Information submitted when enrolling in our courses or contacting us.
- Details of your interactions with our website (IP address, browser type, and duration of visit).
Special Category Data (Where Applicable)
- Health-related information if required for training services that involve duty-of-care considerations.
- Financial information when processing tuition payments or facilitating financial support.
- Criminal conviction information where legally required, such as for safeguarding when working with minors or vulnerable individuals.
- Learning journey data, including exam results, assessments, and certifications.
4. How We Use Personal Information
We process your data for the following purposes:
- To communicate with you regarding your application, enrolment, or inquiry.
- To provide training services and administer learning programs.
- To facilitate payment processing and financial agreements.
- To comply with legal and regulatory obligations in the UAE.
- To provide updates and relevant marketing communications (only with your consent).
- To analyze trends and improve our services through anonymized data insights.
5. Data Retention Policy
We retain personal information only for as long as necessary, based on:
- The duration of your relationship with us (enrollment period + reasonable follow-up period).
- UAE legal and regulatory requirements for data retention.
- Financial and contractual obligations.
We review and update our Data Retention Policy regularly, ensuring unnecessary personal information is deleted or anonymized when no longer needed.
6. Sharing Personal Information
We may share your personal information with:
- Accrediting bodies or educational partners to facilitate course certifications.
- Payment service providers for tuition fee transactions.
- Legal and regulatory authorities when required by UAE law.
- Third-party service providers assisting with IT, marketing, or student services (under strict confidentiality agreements).
We do not sell or trade personal data. Any data shared with third parties will be handled with the same high standards of security and confidentiality.
7. Information Transfers
We do not transfer personal data outside the UAE unless:
- It is required to fulfill our services, such as international course accreditation.
- You have provided explicit consent for the data transfer.
- The receiving country provides adequate data protection measures as per UAE legal standards.
8. Cookies & Website Analytics
Our website uses cookies to enhance user experience and analyze visitor trends. You can choose to disable cookies via your browser settings, but this may limit certain functionalities of our website.
We use Google Analytics to track and improve our website experience. Google’s privacy policy can be found here: https://www.google.com/privacypolicy.html.
9. Data Security Measures
We implement strict security protocols to protect your personal data, including:
- Secure servers with firewall and encryption technologies.
- Access control measures restricting data access to authorized personnel.
- Compliance with UAE cybersecurity laws to prevent data breaches.
While we take all reasonable steps to safeguard your data, internet transmissions are never 100% secure. We encourage you to take precautions when submitting sensitive information online.
10. Your Rights Under UAE Law
You have the right to:
- Access your data and request details of the personal information we hold about you.
- Request corrections if your data is inaccurate or incomplete.
- Withdraw consent for marketing communications at any time.
- Request data deletion where legally applicable.
- Lodge a complaint with UAE regulatory authorities if you believe your data is mishandled.
To exercise your rights, contact us at help@britishlearningcentre.ae.
11. Policy Updates
We may update this privacy policy periodically. Any significant changes will be communicated via our website or direct notification.
12. Contact Information
For any privacy-related inquiries, please contact:
Email: help@britishlearningcentre.ae
Office Address: Al Mitsannid, Sharjah, United Arab Emirates