FAQs
Don’t find your answer?
Getting started
Will I receive support once I have started?
Yes, upon commencing a training package, a course tutor will be assigned to support you throughout its duration.
Will I be paid for the practical placement?
No, the practical experience is voluntary and unpaid. You have full control over the amount of time you wish to commit, allowing for flexibility in your schedule.
Will the placement be guaranteed?
Yes, upon completing a training package with us, we guarantee all trainees up to three months of practical experience.
What happens after I’ve completed my course and practical experience?
Upon completing your course and practical experience, you’ll receive a qualification from us, along with a detailed reference for your CV highlighting the experience you’ve gained. Our dedicated team is also available to assist you in applying for jobs post-course.
Account/Profile
How do I update my contact information?
To update your email address, phone number, or mailing address, sign in to your account, navigate to the ‘Profile’ section, and make the necessary changes. Ensure you save your updates before exiting.
I forgot my password. How can I reset it?
Click on the ‘Forgot Password’ link on the sign-in page. Enter your registered email address, and we’ll send you instructions to reset your password. If you don’t receive the email, check your spam folder or contact our support team for assistance.
Can I delete my account?
Yes, if you wish to delete your account, please contact our support team. Note that deleting your account will remove all your data permanently.
How do I change my username?
Usernames are unique identifiers and cannot be changed once set. If you require a different username, you’ll need to contact support to create a new account with your preferred username.
Troubleshooting
I'm experiencing issues accessing my account. What should I do?
First, ensure you’re using the correct login credentials. If you’ve forgotten your password, use the ‘Forgot Password’ feature to reset it. If problems persist, clear your browser’s cache and cookies or try accessing your account from a different browser or device. Should the issue continue, contact our support team for further assistance.
Why am I not receiving email notifications?
Check your spam or junk folder to ensure our emails aren’t being filtered out. Add our email address to your contacts or safe sender list. Also, verify that your notification settings within your account are correctly configured to receive emails.
I'm encountering error messages during checkout. What should I do?
Double-check that all required fields are filled out correctly and that your payment information is accurate. If the issue continues, try using a different payment method or contact our support team for assistance.
How can I report a technical issue?
If you encounter a technical problem, please contact our support team with a detailed description of the issue, including any error messages and the steps you’ve taken. Providing screenshots can also help us resolve the problem more efficiently.
If you have further questions or need additional assistance, please don’t hesitate to reach out to our support team.